FAQS – Steve Ash illustration

FAQS

HOW LONG WILL MY ORDER TAKE TO ARRIVE ?
We always do are best to get orders to you as fast as possible.
Framed prints are made to order and can take between 5-7 days to fulfil before being sent.
We now have print facilities in the UK, Europe, Canada and the USA so delivery times are surprisingly quick.
United Kingdom 1-3 Business days
Europe 1-2 weeks
North America, Canada, Australia and New Zealand 1-2 weeks
WHERE DO YOU SHIP TO ?
We now post prints all over the world, with print centres in UK, Europe, USA, Canada and Australia.
For remote addresses please be aware that an additional delivery charge maybe applied by the Postal service.
HOW MUCH IS SHIPPING ?
UK shipping is free on all products.
International Shipping flat rate is £6.95 for your order.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
CAN I TRACK MY ORDER ?
Our A4 and A3 size prints are posted to the UK without tracking, but with proof of postage. All larger prints and framed posters will be sent with tracking.
CAN I RETURN MY ORDER ?
I gladly except returns and exchanges on normal unframed prints so contact me within 14 days of delivery. Dispatch posters back to me within 30 days.

All framed prints and personalised posters are made to order so we do not except returns and exchanges due to the nature of these products. In the rare event of a problem with your order please get in touch and we will do are upmost to help.

It rarely happens but prints can get damaged in transit, please get in contact with us within 30 days so we can resolve this issue.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

ARE YOUR PRODUCTS ENVIRONMENTALLY FRIENDLY ?

We are always trying to reduce are carbon footprint and below are some of the steps we are taking.

Our pictures are printed on FSC 200 gsm certified paper. This means the paper used meets the standards of the Forest Stewardship Council.

We recycle all waste paper and reuse what we can in the packaging.

We send all unframed prints in cardboard tubes to help reduce plastics.

Are framing partners plant a tree for every framed print sold to protect our forests.

CAN YOU CUSTOM OR PERSONALISE DESIGNS ?

I have a full section of personalised prints where you can add your own text.

If you have a suggestion for a new print, they can be added to the list.

We also offer a fully bespoke poster service so just get in touch to discuss your ideas and I will give you a quote.

steveashillustration@gmail.com

 

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